Through our website: Requesting a call back by entering your personal details
What happens to Your Referral? Stage I: Referral
When we receive a referral, our staff will call the client or the family within 24 hours of the referral
Initially we take your details over the phone and allocate your case to a Social Worker from Care Inspire to get in touch with you
Stage II: Review
Your Allocated Social Worker will arrange a suitable time and date for you and the family for a comprehensive assessment at home.
A Nurses Visit at your convenience for initial general health check-up at home.
You will receive a doctor’s online or face to face appointment and a Blood Tests Appointments
Our Staff will facilitate these appointments if you need assistance
Stage III: MDT Panel Consultations
Following the initial Comprehensive Assessment, Your Social Worker will Coordinate with the client, family and Care Inspire Team and arrange a MultiDisciplinary Team (MDT) Meeting according to your convenience.
MDT Team includes:
Client
Family Members
Your Allocated Social Worker
Your Allocated Nurse
MDT Panel Members from UK/USA/Australia – that includes a Doctor, Nurse/Social Worker
MDT Meeting will facilitate and help the family to formulate the tailor-made care accommodating your individual care needs.
Care Inspire Team in India/Kerala will deliver the care that you have decided above
Service is delivered weekly/monthly as agreed
Stage IV: Fees and Payments
The Finance Team will get in touch with the family and provide the details of the costs involved for the care you have chosen
Options are available to make the payment in full at the onset of the service delivery
Payments options family can choose:
One Time Annual Payment
Quarterly/Monthly Payments
Monthly Direct Debit options
Stage V: Evaluation/Review of Care Provided
Monthly Review will be arranged with the family to review the existing package or to add on any extra care required, in the event of client’s health has deteriorated or Improvements are there
Family has the choice either to add or reduce the frequency of visits to their home depending on the individual needs during this review meetings
Families will receive regular phone calls and texts to rate our service and provide suggestions for improvements
You will have the opportunities to compliment our staff if you find our care has made a difference to the quality of life of your dear and dear ones.
Equally, your grievances will also be addressed, and actions will be taken to improve our care should you have any concerns in our service or staff.
You can do the above by visiting our website and click the options: Complaints and Compliments.
